SHIPPING AND RETURNS
International Shipping
International orders are usually delivered within 12-15 business days for express shipping.
Please note that international shipments are not eligible for returns or exchange. Please provide us with your exact phone no. for accurate doorstep delivery.
Order Tracking
Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email / message. Please visit the courier partner website (dhl /fedex /aramex ) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
Customs and import charges
Duties and taxes for international orders are not included as part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice from the shipping agent.
Other Terms & Conditions
Any part cancellation of the order may attract shipping charges on the balance order.
Saturdays, Sundays and national holidays in India are not set as business days for standard deliveries.
International orders are not eligible for exchanges and returns.
Element India will unfortunately not be able to entertain a request for refund as Duty mandated by your country of shipment will have to be borne by you. In case of non-payment of duties and taxes to receive the shipment, Element India will not be liable for order delivery.
Domestic Shipping
Costs & Delivery Timeline
We offer free shipping for all domestic orders.
Domestic orders are usually delivered within 4-5 business days once the order is dispatched
Exchange & Returns
Exchange Policy
Each of the product is handcrafted hence there may be some variation between each piece. We also request you to go through the sizing chart to confirm your sizing before you make the purchase. You are most welcome to consult us at Info.elementindia@gmail.com or call us in case of any clarification.
Exchange Eligibility
Your purchase is eligible for exchange only if it meets the following conditions:
An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email.
If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
Damaged product if received must be notified within 48 hours of delivery supported with pictures. No customised product is valid for exchange.
Any accessories - Jewellery, Bags are not applicable for exchange.
If your purchase meets above return criteria stated above, please dispatch the product to our care team within 7 days of delivery with the following information: - Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
SALE
We do not offer Exchange or Return on Sale Products.